With the war on talent showing no signs of slowing down, many organisations are experiencing an above average level of turnover and recruitment activity. HR teams may even find themselves onboarding new employees en masse, which can feel like a daunting task. Even for one new starter, engineering a smooth and successful start takes planning and organisation.
When it comes to onboarding a group of employees, it’s important to streamline the process and minimise time-consuming manual processes. But how do organisations ensure the quality of their onboarding experience doesn’t suffer? First, let’s look at why the employee experience (EX) matters.
What is employee onboarding?
Why is onboarding important?
According to research conducted by Robert Half (2018), 90% of employees are willing to quit within the first month of their new job. Just because they’ve signed on the dotted line, doesn’t mean they’ll stay. The same research found 32% of employees have left their jobs because of a lack of proper onboarding. Given the average cost to hire a new employee was $23,860 last year, a sloppy or ad-hoc onboarding process can become a serious drain on resources. The lesson? Don’t overlook the experience.
Here are five tips to ensure mass onboarding doesn’t end in disappointment.
1. Keep it simple
It’s also a great way to streamline the process for the HR team, making it as easy as possible to set up welcome sessions like office tours or a ‘meet the executives’ morning tea. But don’t forget, the personal touch is important too. Ensure the experience goes both ways by asking new starters about who they are as people, both inside and outside the workplace, for example during a welcome meeting or shout-out on internal communications channels (e.g. Slack). It’s all about ensuring every new employee feels welcome and appreciated.
2. Communication is key
- Requesting new starter documentation
- Setting up IT and logins
- Organising equipment for day one in the office, or shipping it to their home
- Creating first day / week schedule, including welcome tour or Zoom meeting
- Setting up their eLearning login and any required compliance training
A useful idea for mass onboarding is to provide an FAQs document for new starters to streamline the number of queries that land on HR’s desk. Also, make sure they have access to IT support and know how to ask for assistance. IT problems are inevitable with a large group of new starters, especially those onboarding virtually, so an easy to access link to contact IT is essential.
3. Save time with onboarding software
Using software not only reduces the time spent onboarding each employee, but it also creates a formal process.
4. Embrace hybrid
Post-pandmeic, organisations should expect new hires to fall into two groups – those who want to onboard from home, and those who want to come into the office. Creating a hybrid onboarding schedule simply means the experience and the schedule is the same, whether they’re in the office or not. For example, why not film a virtual tour for new starters onboarding from home?
Similarly, welcome meetings can become hybrid by connecting those who are at home via communication channels such as Zoom. A welcome lunch could also cater to both cohorts by delivering lunch or a coffee to the remote employees’ homes. This kind of gesture sends a strong signal out to new hires that no matter where you are, you’re part of the team.
5. Give new hires a voice
So, whether you’re onboarding one new employee or 100, keep these tips in mind to ensure your onboarding program is the best it can be.
HROnboard, an ELMO company, offers a best-in-class software solution that reduces the amount of time HR teams and leaders spend securing the best candidates and undertaking the critical onboarding process for new hires. Our solution also helps manage internal employee role changes and can create a smooth and seamless process for exiting employees.
ELMO Software is a cloud-based solution that helps thousands of organisations across Australia, New Zealand and the United Kingdom to effectively manage their people, process and pay. ELMO solutions span the entire employee lifecycle from ‘hire to retire’. They can be used together or stand-alone, and are configurable according to an organisation’s unique processes and workflows. Automate and streamline your operations to reduce costs, increase efficiency and bolster productivity. For further information, contact us.