Did you know: Only one-quarter (26%) of organisations measure the effectiveness of their onboarding processes.
This is according to ELMO’s 2021 HR Industry Benchmark Report, which is based on a survey of 1800 HR professionals in Australia and New Zealand. The report also revealed that of the 26% that measure the effectiveness of their onboarding processes, 67% had fully implemented technology and 31% had not. This suggests that businesses with technology are better equipped to understand the success or failure of key business functions, which then enables them to make necessary improvements to achieve desired business outcomes.
So, why is it important to measure the effectiveness of your onboarding process?
Onboarding is a crucial component of the employee experience (EX). Providing a good onboarding experience to new starters can be the difference between a high turnover rate and a low turnover rate. After all, 22% of staff turnover occurs within the first 45 days of employment, so first impressions count!
To ensure onboarding is helping and not harming employee engagement, employers need to track how processes are received by new starters. One way to do this is by asking new starters to rate their onboarding experience at various points throughout their onboarding journey.
HROnboard allows employers to check-in with their new starters about how their onboarding experience is going. Employers can incorporate feedback prompts throughout the onboarding journey to track how processes are being received. For instance, new starters can rate various aspects of their onboarding journey – e.g. Day One – on a scale of 1 to 5 (1 being poor, and 5 being excellent).
Organisations can then use the ratings and comments to identify any issues – whether that be with the onboarding tasks or the functionality, for example – and quickly iron them out.
It is also more productive to ask for direct feedback during the onboarding process itself, rather than asking a new starter to fill out a survey at the end of their journey and answer questions retrospectively.
Implementing best onboarding practices is only beneficial in the long-term if employers are willingly assessing its effectiveness. Therefore, opting for a vendor like HROnboard that offers valuable features including feedback opportunities can help an organisation achieve maximum engagement and productivity during onboarding.
HROnboard, an ELMO company, offers a best-in-class software solution that reduces the amount of time HR teams and leaders spend securing the best candidates and undertaking the critical onboarding process for new hires. Our solution also helps manage internal employee role changes and can create a smooth and seamless process for exiting employees. To find out more, reach us here.
ELMO Cloud HR & Payroll offers end-to-end solutions for the entire employee lifecycle, from ‘hire to retire’. This includes recruitment, learning, performance management, payroll, rostering / time & attendance, and more. For further information, contact us.